Is eDreams trustworthy?
Yes, eDreams is legit. eDreams is a legitimate online travel agency. It offers services such as booking hotels, flights, travel insurance, car rentals, and vacation packages, and has been operating for more than 20 years.
However, some past customers have called it a scam due to issues like high fees, poor customer service, no visible contact information on their website, and ethical concerns.
Should you consider eDreams for your next trip? Let's look deeper into what eDreams offers, how it operates, and whether it's safe for travelers.
What is eDreams?
eDreams is an online travel agency that focuses on providing services such as booking hotels, flights, travel insurance, car rentals, and vacation packages. It is owned by eDreams ODIGEO and has been operating for more than 20 years.
What does eDreams do?
As an online travel agency, eDreams acts as a middleman between travelers and service providers such as hotels, car rental companies, and airlines. Instead of paying these providers directly, you pay eDreams, who then handles all your travel arrangements with them.
One drawback of this setup is that if you experience any issues with a travel provider, you cannot directly communicate with them to resolve the problem. Instead, you need to contact eDreams, who will then work to resolve the issue with the provider on your behalf.
Is eDreams safe?
When it comes to safeguarding customers' accounts and personal information, eDreams is generally considered secure. However, it faces challenges with its customer service support.
Here's the issue: Because customers must go through eDreams for dealings with travel providers, any problems require contacting eDreams first, who then contacts the providers. The problem arises because eDreams is known for poor customer service, leaving customers in difficult situations. For example, if you need eDreams to help resolve an issue with a hotel booking, finding contact information can be challenging, and getting through to a responsive customer care representative can be frustrating.
Should I book with a travel provider or with eDreams?
The decision depends on your budget.
If booking through eDreams offers a significantly lower price compared to booking directly with a travel provider, it may be worth considering. However, if the price difference is minimal or similar, it's generally better to book directly with the service provider.
Booking directly can simplify things if issues arise, such as cancellations or changes to your plans. Direct booking allows you to deal directly with the provider, potentially avoiding complications that can arise from going through a third-party intermediary like eDreams.
eDreams is a legitimate company owned by eDreams ODIGEO and has been operating for more than 20 years, making it a reliable option for booking travel services. However, it's important to be aware of the risks involved. Issues may arise due to challenges in accessing customer service or resolving problems directly with travel providers. While eDreams offers legitimate services, it's advisable to consider these factors before choosing to book with them for your travels.
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